Standard Products If your order arrives damaged, misprinted, or with a fulfillment error (such as the wrong item or size), we will make it right with a free reprint or refund. To submit a request, contact us within 30 days of delivery with your order number and a clear photo of the issue. Requests cannot be processed without photographic evidence. Please note that we are unable to accept returns or issue refunds for customer errors such as incorrect size selection. Original shipping charges are non-refundable, and return shipping is not required — just send us a photo and we'll take care of the rest. We aim to respond within 2–3 business days.
Custom & Personalized Items All custom and personalized orders (including photo-upload products) are made to order. We do not accept returns or exchanges for customer errors, including incorrect size selection or photo uploads. However, if your order arrives with a fulfillment error — such as the wrong size printed, wrong design, or a manufacturing defect — we will make it right with a free reprint or refund. To report a fulfillment issue, contact us within 30 days of delivery with your order number and a clear photo of the problem. Original shipping charges are non-refundable.
